Terms and Conditions

E-Commerce Site Terms and Conditions

Thank you for shopping our online store. The following terms and conditions apply to all transactions originating from this website.

How to place order

To place an order follow the steps below:

Ensure that you have a valid credit card.
Navigate to the store pages of our site.
Begin by making your product selection.
Press the check-out button when your shopping is complete.
Enter your delivery and payment information. At this stage you may choose to create an account.
When entering you information is complete, you will be asked to review your order. Take a moment to review you order, shipping and payment information.
If errors are found, be sure to correct them prior to placing the order.
Once satisfied that all is correct and that the order is as you intended, complete the check out process.

Delivery

Charges of Shipping charges are as billed by the Canada Post Corporation unless otherwise indicated. Our roast days are Mondays and Wednesdays and every effort is made to send orders are sent the day following the roast.

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

We will normally ship using Canada Post 3-5 day delivery service but you may request a higher class of service at your expense.

This will include charges and timescales for all the locations where you deliver goods.

Cancellations and returns

If you are not entirely satisfied with your purchase, we’re here to help.

Faulty goods

If there is a problem with the goods, please contact us to discuss the matter further. If the goods are found to be faulty within a reasonable time (7 days) after delivery, you may reject them and claim a full refund. If a fault is found later on, or if you delay in making a complaint, you may still be entitled to a replacement or adjustment. If a replacement is not available, you may be able to claim a partial or full refund of your money.

Refunds and Exchange on Sale items

Sale items are eligible for refund or exchange provided that they are unused. We will refund the sale price paid for any goods purchased.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: 1UnderCoffee@gmail.com

Changes to these terms

These terms were last changed on

Wednesday, September 20, 2022.